FESSLER: they do not simply take communications, and so I email them. I inform them i am a reporter focusing on a tale – nevertheless no reaction. We visit AtoZ Financial’s web site and there I see a really fine print that another company called Green Leaf Loan Group really handles their loans. They are called by me.
(SOUNDBITE OF PHONE RINGING)
UNIDENTIFIED MAN: Thank You for calling. Have actually a good just about every day. As a result of the overwhelming reaction for our great loans, we have been not able to simply just take phone calls at the moment.
JOFFE-WALT: (Laughter). To ensure guy is actually busy using the overwhelming response – exact exact same man, exact exact same voicemail.
FESSLER: Precisely. But it is additionally another end that is dead. I quickly figure i will attempt to get back some of these phone telephone calls that we got some time ago whenever I first sent applications for the mortgage, you realize, from the individuals like Ethan Foster.
(SOUNDBITE OF MOBILE RINGING)
UNIDENTIFIED WOMAN # 1: the true quantity you have got dialed just isn’t in service. Please check out the true number and attempt once more. Goodbye.
(SOUNDBITE OF DIAL TONE)
UNIDENTIFIED LADY # 2: We Are sorry. Your call can’t be completed as dialed. Please check out the area rule and quantity and dial once again.